{"id":1156,"date":"2026-01-14T09:42:16","date_gmt":"2026-01-14T08:42:16","guid":{"rendered":"https:\/\/tekmec.si\/terms-and-conditions\/"},"modified":"2026-01-26T16:53:59","modified_gmt":"2026-01-26T15:53:59","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tekmec.si\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><b>Company Information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">SATEJ d.o.o.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Pekel 26, Pekel<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">2211 Pesnica pri Mariboru<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Slovenia<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email: <\/span><b>info@satej.si<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The provider is registered in the court register of the Republic of Slovenia.<\/span><\/p>\n<h3><b>Validity of the general terms and conditions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The general terms and conditions are valid at the time of placing the order and are available at all times on the website<\/span><a href=\"http:\/\/www.tekmec.si\/\"> <span style=\"font-weight: 400;\">www.tekmec.si<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">By placing an order, the customer confirms that they are familiar with the general terms and conditions and agree to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The provider reserves the right to change the general terms and conditions. The amended terms and conditions shall enter into force on the date of publication on the website and shall not affect orders placed before the entry into force of the amendments. <\/span><\/p>\n<h3><b>Accessibility of information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The provider undertakes to provide the customer with the following information before the conclusion of the contract:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the identity of the company and contact details,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">essential characteristics of the products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">availability of products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">prices of products and any delivery costs,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">methods of payment and delivery,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the right to withdraw from the contract and the conditions of return,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the procedure for asserting claims and actual errors.<br \/>\n<\/span><b><\/b><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\"><strong>Product offer and age restriction<\/strong><\/span><\/h3>\n<p>The online store <a href=\"http:\/\/www.tekmec.si\/\"> <span style=\"font-weight: 400;\">www.tekmec.si<\/span><\/a><span style=\"font-weight: 400;\"> sells alcoholic beverages. The purchase of alcoholic beverages is permitted <\/span> <b>exclusively to adults (18 years or older)<\/b><span style=\"font-weight: 400;\">.<\/span><br \/>\n<span style=\"font-weight: 400;\">By placing an order, the customer expressly confirms that they are at least 18 years old and that the information provided is true.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The provider reserves the right to verify the customer&#8217;s age when placing the order or upon delivery, and the right to refuse to hand over the goods in the event of suspected violation of the age restriction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The provider is not responsible for the consequences of improper, irresponsible or excessive use of alcoholic beverages.<\/span><\/p>\n<h3><b>Prices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All prices are stated in euros (EUR) and include VAT, unless explicitly stated otherwise.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Prices are valid at the time of placing the order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The provider reserves the right to change prices without prior notice. The change in price does not affect orders that have already been confirmed. <\/span><\/p>\n<h3><b>Delivery<\/b><\/h3>\n<p><b>Delivery method<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Delivery is carried out by post or via contractual delivery services to the address specified by the customer when ordering.<\/span><\/p>\n<p><b>Delivery costs<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The delivery cost is clearly displayed to the customer before the order is completed.<\/span><\/p>\n<p><b>Delivery time<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The provider strives to dispatch the order as soon as possible, no later than <\/span><b>30 days from confirmation of the order<\/b><span style=\"font-weight: 400;\">, unless explicitly stated otherwise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The provider is not responsible for delays in delivery that are the result of the delivery service&#8217;s actions or unforeseen circumstances.<\/span><\/p>\n<p><b>Inspection of the shipment<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The customer is obliged to check the condition of the shipment upon receipt. In the event of visible damage, this must be reported immediately to the delivery service and the provider. The provider cannot take into account later complaints due to damage caused during delivery.  <\/span><\/p>\n<h3><b>Payment methods<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The following payment methods are available in the online store<\/span><a href=\"http:\/\/www.tekmec.si\/\"> <span style=\"font-weight: 400;\">www.tekmec.si<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><b>Payment by pro forma invoice \/ UPN<\/b><\/p>\n<p><span style=\"font-weight: 400;\">After placing the order, the customer receives a pro forma invoice in PDF format to the email address provided when ordering. The order is processed upon receipt of payment. <\/span><\/p>\n<p><b>Payment by credit card<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Payment by credit card is made through the <\/span><b>Stripe<\/b><span style=\"font-weight: 400;\"> system. Payments are secure and compliant with applicable legislation. The provider does not store credit card information.<\/span><\/p>\n<h3><b>Ordering process<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The ordering process takes place in the following steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">selection of products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">review of the shopping cart,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">entering data for delivery and payment,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">placing the order.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">After placing the order, the customer receives a confirmation email.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The sales contract is concluded at the moment when the provider sends the customer an order confirmation.<\/span><\/p>\n<h3><b>Right to withdraw from the contract<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The customer has the right to withdraw from the contract within <\/span><b>14 days of receiving the goods<\/b><span style=\"font-weight: 400;\"> without giving a reason, in accordance with the Consumer Protection Act (ZVPot-1).<\/span><\/p>\n<p><b>Conditions for return<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The product must be:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">undamaged,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in original packaging,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">without signs of use.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the case of alcoholic beverages, the bottle must be <\/span><b>unopened<\/b><span style=\"font-weight: 400;\">, the security seal undamaged, and the contents unchanged.<\/span><\/p>\n<p><b>Exceptions to the right of withdrawal<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Withdrawal from the contract is not possible:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for sealed products that the customer has opened after delivery,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for goods that, due to their nature, are not suitable for return for hygienic reasons,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">when the value of the goods is reduced due to the customer&#8217;s handling, which is not strictly necessary to check the product.<\/span><\/li>\n<\/ul>\n<p><b>Refund<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The purchase price will be refunded to the customer no later than 14 days after receipt of the notice of withdrawal, using the same payment method as was used at the time of purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The costs of returning the goods are borne by the customer.<\/span><\/p>\n<h3><b>Complaints and material defect<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The customer may assert a complaint or material defect in accordance with applicable legislation.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Claims can be sent to the email address <\/span><b>info@satej.si<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Responsibility<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The provider is not responsible for damage that may occur due to improper, irresponsible or excessive use of alcoholic beverages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The provider strives for the correct functioning of the website, but is not responsible for any disruptions, errors or temporary unavailability of the website.<\/span><\/p>\n<h3><b>Protection of personal data<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The provider processes personal data in accordance with applicable legislation and the <\/span><b>Privacy Policy<\/b><span style=\"font-weight: 400;\">, published on the website.<\/span><\/p>\n<h3><b>Out-of-court dispute resolution<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The provider does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve disputes that the customer may initiate in accordance with the law.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers also have the option of lodging a complaint via the <\/span><b>online dispute resolution platform (ODR)<\/b><span style=\"font-weight: 400;\">, available at:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/consumers\/odr<\/span><\/p>\n<h3><b>Dispute resolution and law<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The provider and the customer will strive to resolve any disputes amicably.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The court with jurisdiction in the Republic of Slovenia shall have jurisdiction for all disputes. The law of the Republic of Slovenia shall apply. <\/span><\/p>\n<p><b>The general terms and conditions are valid from the date of publication on the website<\/b><a href=\"http:\/\/www.tekmec.si\/\"> <span style=\"font-weight: 400;\">www.tekmec.si<\/span><\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1156","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/pages\/1156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/comments?post=1156"}],"version-history":[{"count":1,"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/pages\/1156\/revisions"}],"predecessor-version":[{"id":1159,"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/pages\/1156\/revisions\/1159"}],"wp:attachment":[{"href":"https:\/\/tekmec.si\/en\/wp-json\/wp\/v2\/media?parent=1156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}